Smart Records Group Pty Ltd "SRG" (the company behind Smart Document Management) collects personal information about you in a variety of ways when you visit our website, use our web application, or deal with us by email or on the phone. This information may include your name and contact information and other information relating to your account with us.
We also automatically receive and record information when you visit our website, such as your IP address and information stored in cookies on your computer hard-drive.
SRG respects your privacy and is committed to protecting your personal data, as well as that of your organisation.
The personal information we collect is used to provide you with services you request and to operate our business efficiently. We use it for identification, authentication, service improvement, research, and for contacting you when necessary.
We may use your personal information to advise you of new or updated products or services or special offers or promotions that you may be interested in. You can contact us at any time to let us know that you do not want us to use your information for this purpose.
If you do not provide personal information to us we may not be able to provide our services or services most suited to your needs.
We may disclose personal information when we believe it violates our Terms of Service, when it is required to assist with a lawful investigation or comply with the law, if we believe disclosure is necessary to protect our rights, or if some or all of the assets and operations of our business are or may be transferred to another party.
From time to time third party service providers who assist us with our activities, such as website hosts, IT back-up service providers, and other IT service providers, may also have access to personal information held by us and may use this information on our behalf.
To assist us in improving our products and services, we monitor aggregated data that is collected by our application and may share this with third parties collectively and in an anonymous way. This data will not reveal personal information.
We will not sell, rent or share your personal information with third parties in other ways without your consent unless we are entitled by law to do so.
By providing your personal information to us, you consent to us transferring this information to third party IT providers, including our website host and back-up service provider, outside of Australia.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where We are legally required to do so.
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
All digital attachments uploaded to our Smart Document Management system are kept in Sydney, Australia. Metadata about these files (ie. Dates, description, retention periods) are processed in the United States of America. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed
You can request access to personal information we hold about you. We will provide this except in the limited circumstances in which we are permitted not to.
You may request that we correct personal information we hold about you that is inaccurate or out-of-date. If you request that we delete your personal information, we will take all reasonable steps to do so unless we need to keep it for legal, auditing or internal business purposes.
We may review and amend this Privacy Policy from time to time. We will post updated versions of the Privacy Policy on our website.
You can contact us at privacy@smartrecordsgroup.com.au
If you have any questions about this Privacy Policy or the way that we handle your personal information, please let us know.
If you have a complaint about how your personal information has been handled, please let us know us immediately. We take your privacy seriously and we will respond to your complaint as soon as we can.